Milburys Estate Agents Ltd Complaints Handling Procedure

Milburys have been fantastic; working really hard on our behalf to get our purchase wrapped up in just 7 weeks and supporting us as first time landlords. A special mention to Paula who’s customer service is second to none.

Miss Winkworth

 I would also like to say that once again I have been very happy with yourself and all of the team at Milburys as both the rental of the property and the sale have been handled with professionalism, care and consideration.

Mr & Mrs Schlamm

While I know I will be speaking to you in due course, I just want to take this opportunity to say a big thank you to you, your team at Milburys and my Landlord for all of the help and support I have received from all of you during my tenancy - words cannot actually express how very grateful I am to all of you for making my time at the above property so easy.  I hope you will pass my thanks on to your team and my Landlord for me.

Miss S Loader

Milburys could not have been any more helpful, professional or down right brilliant. We've worked with Milburys to rent and sell a property in the local area and they have always gone above and beyond... our expectations. The level of service you will receive from Milburys is the best in the region. Their knowledge of the towns and villages in South Gloucestershire and their expertise with character properties seems to drives the right clientele to their doors. If you're a serious buyer or have a property to rent or sell I would not hesitate to recommend using Milburys to make the process into one which you won't forget.

Jonny Burgess

Dear Vera, I've got an ecstatic son today who is delighted with his new home. Thank you for being so helpful.  I've a trip booked for the 10th November and can't wait to see how nice and settled Colin will be. Please pass on our sincere thanks to all the team.

Gretta

Good afternoon Carolina, Would just like to drop a quick email to say thank you for today a really good experience was had by myself and my wife we had looked at other properties today and your service and promptness puts other local agents to shame. Too many people email to complain so thought I would drop in a bit of positive feedback.

Mr W Connolly

 I just wanted to thank you for the excellent service I received from Milburys . The whole experience was first class and your professionalism coupled with a more personal service made it a pleasure to be a client. Both couples are very nice people and we hope to have them as tenants for as long as they would like to stay with us. The tenants actually congratulated me on finding such good letting agents (they said they were treated as valid customers which was not always the experience they had with previous letting agents in Bristol). Your attention to detail together with the fact that you achieved a better rental income for me than any other agent hoped for is testament to your abilities and was very much appreciated.

Mr T Webb

Hi Jonathan, Now that our tenants are all settled and things are calm once more I just thought I'd send you an email  to say a big thank you for helping us sort everything out with the new tenancy. As always, the Milburys service has been great, hopefully we won't need to contact you for a while but we'll ring you if we need anything. Have a great weekend and All the Best for a good summer.

Mr & Mrs Binns

Hey Cherry, Just a quick email to say thank you for helping find our perfect house. We have finally finished moving in and now its time for a gin in the garden. Thank you for making everything so easy for us with our first move.

Charlie and Mike

“ My wife and I are writing this letter in recommendation of Milburys Estate Agent Ltd as a letting and management expert. They have since year 2000 been looking after the lettings of our four properties in South Gloucestershire, UK. We have been enjoying tremendously the excellent service delivered by Milburys’ Letting Team and are confident in leaving our properties in their good hands even though we live overseas. It is therefore without any hesitation and with great pleasure that I recommend Milburys to any investor ( domestic or overseas) that may be looking for an enthusiastic, competent and honest estate agent to look after the lettings of their properties. “

Mr J Li

I have been delighted with the service I have received from Milburys, both initially as a tenant and subsequently with the sale and purchase of residential properties. The staff are always professional and courteous throughout the complex process of moving home and I would have no hesitation in recommending them to friends and colleagues.

Ms D G

We have successfully used Milburys as agents to let our properties for the last few years and have always received an excellent level of service and professionalism.  A very friendly approach can be guaranteed from the long standing members of staff, who are always extremely helpful if any problems arise.  However, due to their diligence in the finding and vetting of prospective tenants these rarely occur.  We would always recommend them to landlords based on our personal and positive experience as clients.

Ms Julie H

Thank you very much for your support through my rental period. I can honestly say that you and the Milburys team are by far the most professional Estate Agents I have dealt with (of which there are many)!

Mr S Watson

The staff at Milburys in Chipping Sodbury have been outstanding. We've had some set-backs in the sale of our property but they've worked tirelessly to resolve them and keep things moving. Always at the end of the phone, great communication and just lovely people to deal with. I can't recommend them highly enough -Thank you

K Hayden

We have used Milburys to let and manage our property for a few years now. They have been excellent throughout - a hardworking, trustworthy and professional lettings team. We would not hesitate to recommend!

L Skuse

Easy to deal with and always sorted any issues we had with the house very quickly when renting with them.

H Cornes

Today, our long awaited completion took place on our new home!  There have been many ups and downs throughout the process, all of which have been handled with utmost professionalism and integrity by Jo, Jonathan and the team at Milburys. Throughout the whole process they have gone out of their way to overcome any obstacles for us, over and above any estate agent we have worked with before. We would highly recommended Milburys for your next sale

L Sanderson

Highly recommend this estate agency - Excellent service post sale. Thank you all the all staff at Milburys especially Paula.

L Banks

We would both like to say a big thank you to everyone at Millbury’s – you have all been so helpful and we are so grateful for all your patience and support in the sales process, which at times can be stressful! Special thanks to Tina who guided us well at the outset in making our decision to sell and choosing the right value etc. Your help, as always has been invaluable.

G & A Bacon

Just would like to say that the house is amazing and already feels like home. Every step of the process,in regards to our move has left us feeling extremely satisfied and confident that we made a good choice.I have been renting for a long time and have never had a response, from either a landlord or an agency as fast as you guys have. Really do appreciate the great level of communication and sense of urgency shown to resolve my enquiry,  

Mr M H

We just wanted to say a big thank you for your help and support from the first day our property first went on the market.  We have appreciated your honesty, regular communication and the effort you went to, to make our house appeal to perspective buyers. We were particularly pleased that we had first-time buyers which made the exchange so much easier. We wouldn’t hesitate to recommend friends and family to use Millbury’s. The service you and the team provided was superb.

I & L

They are estate agents. They sell houses. What more can you say except that the staff are nice people and their communication skills are first class. Keep up the good work

Mr P E

Used Milburys to let a property, to sell a property and buy a property. Genuinely grateful for their great service

H H

"Milburys offered a very professional and helpful friendly service.
We can't fault their attention to detail and the help and advice they gave was always knowledgeable and reassuring.
We would have no hesitation in recommending them for the sale of anyones property"

Google Review

Thank you for the wonderful job you did and for all your help with the sale of our cottage. It's been a very happy outcome! Best wishes to Milburys for a good year in 2020

B R

Milburys successfully sold our house in Thornbury. Their positive attitude and sheer hard work was very impressive. They did not try to get us to lower our expectations for a quick sale, but still managed to secure a buyer within only a few weeks. Their professionalism in getting to know our house was key to their success. they didn't then sit back and wait. Their efforts to push things along were a great help and their communication was excellent throughout. Huge thanks!

Mr S & A R

Absolutely exceptional customer service. I would describe Milburys in Thornbury as being professional, proactive, supportive, efficient and without a doubt the best estate agents we have experienced. We would highly recommend Milburys, who from the outset were attentive, responsive, informative and most importantly effective in selling our beloved home. If you want to be respected and listened to whilst being guided and navigated through what can be a very stressful process then choose Milburys in Thornbury.
Thank-you Milburys and especially Jo, you were outstanding. A great team. Well done.

S J T

Thank you for your freindly and helpful service. We have really appreciated it.

A & L H