We are Milburys Estate Agents Ltd with registered number 7691055 and registered address 61 High Street, Thornbury, Bristol, BS35 2AP. Our Data Protection Lead can be contacted at email@example.com. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation").
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
|Reference||What categories of information about you do we process?||Why are we processing your data?||Where did we get your personal data from?|
||Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or by referral from existing clients/partners/suppliers.|
||To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
|Email and Web Contact||
||If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'.|
||If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact us via firstname.lastname@example.org.
Milburys Estate Agents Ltd holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.
Milburys Estate Agents Ltd passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.
Milburys Estate Agents Ltd uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Interests' below.
Our Data Processors
|Name of Third Party||Purposes for Carrying out Processing|
In addition to sending us your complaints directly to email@example.com, you can send complaints to our supervisory authority. As Milburys Estate Agents Ltd predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/.
Thank you for good news , we always tried to look after flat as if it was ours. It was pleasure to deal with Milburys and I would strongly recommend people to use your services. Thank you Kim and the rest of the Milburys team for everything you have done for us. It was pleasure to work with you.
Mr E Liamzinas
Milburys have been fantastic; working really hard on our behalf to get our purchase wrapped up in just 7 weeks and supporting us as first time landlords. A special mention to Paula who’s customer service is second to none.
I would also like to say that once again I have been very happy with yourself and all of the team at Milburys as both the rental of the property and the sale have been handled with professionalism, care and consideration.
Mr & Mrs Schlamm
While I know I will be speaking to you in due course, I just want to take this opportunity to say a big thank you to you, your team at Milburys and my Landlord for all of the help and support I have received from all of you during my tenancy - words cannot actually express how very grateful I am to all of you for making my time at the above property so easy. I hope you will pass my thanks on to your team and my Landlord for me.
Miss S Loader
Milburys could not have been any more helpful, professional or down right brilliant. We've worked with Milburys to rent and sell a property in the local area and they have always gone above and beyond... our expectations. The level of service you will receive from Milburys is the best in the region. Their knowledge of the towns and villages in South Gloucestershire and their expertise with character properties seems to drives the right clientele to their doors. If you're a serious buyer or have a property to rent or sell I would not hesitate to recommend using Milburys to make the process into one which you won't forget.
Dear Vera, I've got an ecstatic son today who is delighted with his new home. Thank you for being so helpful. I've a trip booked for the 10th November and can't wait to see how nice and settled Colin will be. Please pass on our sincere thanks to all the team.
Good afternoon Carolina, Would just like to drop a quick email to say thank you for today a really good experience was had by myself and my wife we had looked at other properties today and your service and promptness puts other local agents to shame. Too many people email to complain so thought I would drop in a bit of positive feedback.
Mr W Connolly
I just wanted to thank you for the excellent service I received from Milburys . The whole experience was first class and your professionalism coupled with a more personal service made it a pleasure to be a client. Both couples are very nice people and we hope to have them as tenants for as long as they would like to stay with us. The tenants actually congratulated me on finding such good letting agents (they said they were treated as valid customers which was not always the experience they had with previous letting agents in Bristol). Your attention to detail together with the fact that you achieved a better rental income for me than any other agent hoped for is testament to your abilities and was very much appreciated.
Mr T Webb
Hi Jonathan, Now that our tenants are all settled and things are calm once more I just thought I'd send you an email to say a big thank you for helping us sort everything out with the new tenancy. As always, the Milburys service has been great, hopefully we won't need to contact you for a while but we'll ring you if we need anything. Have a great weekend and All the Best for a good summer.
Mr & Mrs Binns
Hey Cherry, Just a quick email to say thank you for helping find our perfect house. We have finally finished moving in and now its time for a gin in the garden. Thank you for making everything so easy for us with our first move.
Charlie and Mike
“ My wife and I are writing this letter in recommendation of Milburys Estate Agent Ltd as a letting and management expert. They have since year 2000 been looking after the lettings of our four properties in South Gloucestershire, UK. We have been enjoying tremendously the excellent service delivered by Milburys’ Letting Team and are confident in leaving our properties in their good hands even though we live overseas. It is therefore without any hesitation and with great pleasure that I recommend Milburys to any investor ( domestic or overseas) that may be looking for an enthusiastic, competent and honest estate agent to look after the lettings of their properties. “
Mr J Li
I have been delighted with the service I have received from Milburys, both initially as a tenant and subsequently with the sale and purchase of residential properties. The staff are always professional and courteous throughout the complex process of moving home and I would have no hesitation in recommending them to friends and colleagues.
Ms D G
We have successfully used Milburys as agents to let our properties for the last few years and have always received an excellent level of service and professionalism. A very friendly approach can be guaranteed from the long standing members of staff, who are always extremely helpful if any problems arise. However, due to their diligence in the finding and vetting of prospective tenants these rarely occur. We would always recommend them to landlords based on our personal and positive experience as clients.
Ms Julie H
Thank you very much for your support through my rental period. I can honestly say that you and the Milburys team are by far the most professional Estate Agents I have dealt with (of which there are many)!
Mr S Watson
The staff at Milburys in Chipping Sodbury have been outstanding. We've had some set-backs in the sale of our property but they've worked tirelessly to resolve them and keep things moving. Always at the end of the phone, great communication and just lovely people to deal with. I can't recommend them highly enough -Thank you
We have used Milburys to let and manage our property for a few years now. They have been excellent throughout - a hardworking, trustworthy and professional lettings team. We would not hesitate to recommend!
Easy to deal with and always sorted any issues we had with the house very quickly when renting with them.
Today, our long awaited completion took place on our new home! There have been many ups and downs throughout the process, all of which have been handled with utmost professionalism and integrity by Jo, Jonathan and the team at Milburys. Throughout the whole process they have gone out of their way to overcome any obstacles for us, over and above any estate agent we have worked with before. We would highly recommended Milburys for your next sale
Highly recommend this estate agency - Excellent service post sale. Thank you all the all staff at Milburys especially Paula.
We would both like to say a big thank you to everyone at Millbury’s – you have all been so helpful and we are so grateful for all your patience and support in the sales process, which at times can be stressful! Special thanks to Tina who guided us well at the outset in making our decision to sell and choosing the right value etc. Your help, as always has been invaluable.
G & A Bacon
Just would like to say that the house is amazing and already feels like home. Every step of the process,in regards to our move has left us feeling extremely satisfied and confident that we made a good choice.I have been renting for a long time and have never had a response, from either a landlord or an agency as fast as you guys have. Really do appreciate the great level of communication and sense of urgency shown to resolve my enquiry,
Mr M H
We just wanted to say a big thank you for your help and support from the first day our property first went on the market. We have appreciated your honesty, regular communication and the effort you went to, to make our house appeal to perspective buyers. We were particularly pleased that we had first-time buyers which made the exchange so much easier. We wouldn’t hesitate to recommend friends and family to use Millbury’s. The service you and the team provided was superb.
I & L
They are estate agents. They sell houses. What more can you say except that the staff are nice people and their communication skills are first class. Keep up the good work
Mr P E
Used Milburys to let a property, to sell a property and buy a property. Genuinely grateful for their great service
"Milburys offered a very professional and helpful friendly service.
We can't fault their attention to detail and the help and advice they gave was always knowledgeable and reassuring.
We would have no hesitation in recommending them for the sale of anyones property"
Thank you for the wonderful job you did and for all your help with the sale of our cottage. It's been a very happy outcome! Best wishes to Milburys for a good year in 2020
Milburys successfully sold our house in Thornbury. Their positive attitude and sheer hard work was very impressive. They did not try to get us to lower our expectations for a quick sale, but still managed to secure a buyer within only a few weeks. Their professionalism in getting to know our house was key to their success. they didn't then sit back and wait. Their efforts to push things along were a great help and their communication was excellent throughout. Huge thanks!
Mr S & A R
Absolutely exceptional customer service. I would describe Milburys in Thornbury as being professional, proactive, supportive, efficient and without a doubt the best estate agents we have experienced. We would highly recommend Milburys, who from the outset were attentive, responsive, informative and most importantly effective in selling our beloved home. If you want to be respected and listened to whilst being guided and navigated through what can be a very stressful process then choose Milburys in Thornbury.
Thank-you Milburys and especially Jo, you were outstanding. A great team. Well done.
S J T
Thank you for your freindly and helpful service. We have really appreciated it.
A & L H